I’m actually used to doing back office work and only help on calls when it’s busy. We can credit the reminder fees if there’s an issue - most commonly, the invoice got lost in the mail and the customer never received it. If you refuse both options, the bill goes to collections. You can pay that price and the reminder fees, and the subscription ends there, or you can pay for the full subscription and the reminder fees so the subscription remains. If you don’t pay that, either, you get a second reminder with another reminder fee, but at this point, you’re only quoted for the magazines you’ve received from the start of the subscription period. If you don’t pay it in a month or so, you get a reminder with a reminder fee. Simplified a bit, our invoices work like this: you get an invoice for your subscription period. I work in customer service for a magazine publisher.
